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What if the Coin I want is not listed?

My cryptocurrency has not arrived, what should I do?

If you coins have not arrived within 2 hours but your payment has gone through you should contact customer support using the email address and include the order reference code in your email.

What fees do you charge?

All fees are incorporated into the final price. You will receive exactly the amount you see on the order form. We sell at a fixed percentage above market rate to cover our operating costs. The trade-off for this is ease of use and the speed of the service.

What methods of payment do you accept?

We currently only accept UK online bank transfers. We chose this method of payment as it is completely secure, instant and simple to use. Thanks to Faster Payments, our bank transfers are near instant - meaning you can purchase in real-time.

How much can I order?

The order minimum is £20 for any order, the order maximum for unverified users is £200 per order.

What is a wallet address?

Your wallet address (or public key) is generated by your wallet. You can either download a wallet or use one from an exchange. A wallet is used to store your cryptocurrency, but no one wallet can hold every coin. Most will only work for one cryptocurrency. You can find out more information on our blog page under Wallets. Click here

Can I sell my coins with Brisk Crypto?

No, you can only buy from Brisk Crypto. To sell you'll need to use another service.

How long does it take for my coins to arrive?

We always aim for your coins to be in your wallet within two hours of you placing your order, but it could be as little as 15 minutes. As all our transactions are processed manually by ourselves for security purposes.